PG Types – Return & Refund Policy

45-Day Return Guarantee

PG Types is committed to building long-term, trustworthy relationships with its wholesale partners and authorized resellers across the United States. To ensure complete business confidence, we provide a 45-day return guarantee from the date of delivery.

If any customer or approved reseller experiences issues where our provided business documentation — including Paid Invoice, Letter of Authorization, or Brand Registry Documents — is not accepted by an eCommerce platform such as Amazon or Walmart, the buyer is fully eligible to request a return within 45 calendar days.

We understand that marketplace policies may change or vary, and our goal is to protect our partners from financial risk. If documentation-related approval is denied by a platform, the customer may initiate a return request without unnecessary complications.

All return requests must be submitted in writing via our official wholesale email for proper documentation and processing.

100% Refund Commitment

PG Types guarantees a 100% refund for all approved returns requested within the 45-day period.

Products may be returned regardless of condition. Whether the product packaging has been opened, slightly damaged, or impacted during platform processing, we will still accept the return and issue a full refund. Our priority is business transparency and partner protection.

Once the returned shipment is received and verified, the refund will be processed using the original payment method unless otherwise mutually agreed in writing. Refund processing timelines will be handled promptly and without unnecessary delay.

There are no hidden restocking fees or penalty deductions under this policy when the return falls within the stated 45-day eligibility window.

Return Procedure & Customer Support

To initiate a return, customers must contact our wholesale department directly using the official communication channel below. The email should include order details, invoice reference, and a brief explanation of the issue.

Upon review, our support team will provide return instructions and the appropriate return address. Customers must follow the provided return shipping instructions to ensure smooth processing.

PG Types remains fully committed to customer satisfaction and professional support. We stand behind our documentation and our distribution process, and we aim to resolve any concerns efficiently and respectfully.

For Wholesale Approval, Returns, Refunds, or Documentation Inquiries:

Email: wholesale@PGTIPS-us.com
Phone: +1 (313) 307-46767
Address: 456 Test Avenue Building A, San Diego, CA 92101, USA